Terms & Conditions

This website is owned and operated by Loyola Coffee Company Limited (“the Company”, “we”, “us”, or “our”). By browsing or making a purchase on this site, you acknowledge and agree to be bound by these Terms & Conditions.

Users must provide accurate and complete information when registering. You are responsible for safeguarding your login credentials and must notify us immediately of any unauthorized use.

We reserve the right to suspend or terminate accounts that are suspected of fraud, abuse, or violation of our policies.

We strive for accuracy in product descriptions, images, and pricing, but these are for reference only. We reserve the right to correct errors and make final decisions.

All prices are in Hong Kong Dollars (HKD) and are subject to change without prior notice. The final price is as shown at checkout.

Some products may be unavailable due to supply issues or discontinuation. We will notify you and arrange a refund if applicable.

Upon successful order placement, you will receive an automatic confirmation email; this does not guarantee acceptance. We reserve the right to cancel or refund any order at our discretion.

We accept various payment methods (e.g. credit card, FPS, PayMe), all processed via third-party payment gateways.

Orders are non-cancellable and non-changeable once confirmed, except in cases of product issues.

Orders will be dispatched after payment confirmation according to the timeline stated on our website. Delivery is subject to logistics arrangements and regional limitations.

Risk of loss or damage passes to you upon handing over to the logistics provider.

Customers are responsible for providing accurate delivery information. We are not liable for delays or loss due to incorrect details.

Only products with quality issues, incorrect items, or major damage are eligible for return or exchange. Please contact us within [X] days of receipt and provide photos or proof.

We reserve the right to request the return of the original item(s) for inspection. Once confirmed, refunds or exchanges will be arranged within a reasonable time.

Promotional, discounted, and complimentary goods are generally non-returnable and non-exchangeable.

All promotions, discounts, and membership points are subject to specific terms as stated on our site. We reserve the right to amend or terminate any offers without prior notice.

In cases of abuse, fraud, or violation, we may cancel transactions or suspend account benefits.

All content on this website (including text, images, trademarks, designs, etc.) is owned by us or our licensors. No content may be copied, modified, or distributed without our prior written consent.

We strive to maintain accurate information and a secure website but do not guarantee error-free, uninterrupted or virus-free operation.

We are not liable for any loss, damage, or injury arising from the use of this website, third-party links, transactional errors, or technical issues.

We shall not be responsible for failure to perform obligations due to force majeure (e.g. natural disasters, epidemic, government policy).

These Terms & Conditions are governed by the laws of the Hong Kong Special Administrative Region. Any disputes shall be subject to the exclusive jurisdiction of Hong Kong courts.

We reserve the right to amend these Terms & Conditions at any time. The latest version will be posted on our website. Please check regularly.

In case of discrepancies between the English and Chinese versions, the Chinese version shall prevail.